Returns & Refunds Policy

Thank you for shopping at Imprex International, Inc.

If you are not entirely satisfied with your purchase, we're here to help. Please see warranty tab for further information as well.

Our products can be returned within 5 days of the original purchase of the product with an Return Merchandise Number (RMN). A new product may be exchanged for another product or returned for a refund. Refunds or returns will be subject to a 7% processing and re-stocking charge. Credit card processing fees are non-refundable and will be subtracted from the refund.

To be eligible for a return, please make sure that:

- The product was purchased in the last 5 days

- The product isn't used or damaged
- You have the receipt or proof of purchase
- You obtained a Return Merchandise Number (RMN) from us
- Products purchased from a 3rd party are not returnable to Imprex International, Inc.

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

- By phone number: 847-364-4930

Send the product with the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

Imprex International, Inc.
2916 Malmo Drive
Arlington Heights, IL 60005

Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the return product during shipping, both to and from Imprex International, Inc. Returns must be received by Imprex 14 business days from the issue date of the RMN.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

In cases that do not meet this criteria a restocking fee of up to 50% of the purchase price may apply at the discretion on Imprex International, Inc.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

- By phone number: 847-364-4930
- By e-mail: